Communicate so people can act on it

Free, five-minute lessons on writing messages, working with AI agents, answering customers and communicating as a team, plus a course on getting the most out of Kanvo.

Writing better messages

Put the point first, ask for one thing, get your tone across, use plain words, format for phones and skimmers, and be clear about urgency.

Communicating with AI agents

What to hand to an agent and what to keep, how to brief one, reviewing a draft before it goes out, prompt injection, writing for readers who have AI too, and saying when AI was involved.

Customer conversations

Answering customers on WhatsApp, Instagram and Messenger: replying fast, writing a first reply that moves things forward, the platform rules, complaints, follow-ups and when to pick up the phone.

Teams and leaders

Async by default, protecting focus, handoffs that survive, decisions people can find, working in the open, and making it safe to speak up in writing.

Using Kanvo effectively

One inbox for every app, a list of what needs you, replies drafted in your voice, finding anything, messages people act on, and letting agents work for you safely.

How the lessons work

Each lesson takes about five minutes. It ends with the main points, one thing to try in Kanvo, and the studies, books and official documents it draws on, linked so you can read them. Where the evidence is thin or a popular statistic can't be traced, the lesson says so.