Instagram in one inbox, with an AI that drafts the reply
Instagram DMs are where a lot of small businesses get their first message from a customer, and the easiest place to miss one. Kanvo puts them in the same inbox as your other chats, with a drafted answer under each.
What connects
Said with its limits, because they decide whether it is enough for you.
A business or bot account
Connected through MultiverseAI. DMs to an Instagram professional account linked to a Facebook Page, not a personal account (that connects separately). The person writes first, and you can reply for 24 hours after their last message.
Your own Instagram account
Your own accounts connect too: Kanvo signs in as you, the way a second device or a desktop app would, so your chats and groups arrive and your replies go out as you. These networks don't offer this officially. They can sign the account out, limit it or suspend it, and Kanvo can't prevent that. To reach your inbox, mes…
History
A business connection brings in new messages from the moment it is connected; a personal account also brings the last few messages of each chat. Older history stays where it was.
What the agent does with a Instagram chat
It reads the Instagram thread and writes the answer in your voice. You send it, change it or ignore it.
Drafts the reply
It reads the Instagram thread and writes the answer in your voice. You send it, change it or ignore it.
Answers questions about it
Ask what someone meant, what was agreed or what is still open, right beside the message.
Follows up
It notices who is waiting for you and what they asked, and offers the follow-up when nobody has replied.
Questions people ask
Kanvo also connects WhatsApp, Facebook Messenger, Telegram, Slack, Discord, Microsoft Teams, Google Chat, Signal and LinkedIn. Every app is on Integrations.