WhatsApp in one inbox, with an AI that drafts the reply
Customers and friends write on WhatsApp because it is where they already are. In Kanvo those chats sit beside everything else you get, and the agent has a reply drafted while you are still reading.
What connects
Said with its limits, because they decide whether it is enough for you.
A business or bot account
Connected through MultiverseAI. A WhatsApp Business number, not personal WhatsApp (that connects as a personal account), and no group chats. You can reply for 24 hours after their last message; after that WhatsApp allows only pre-approved templates, which Kanvo does not send yet.
Your own WhatsApp account
Your own accounts connect too: Kanvo signs in as you, the way a second device or a desktop app would, so your chats and groups arrive and your replies go out as you. These networks don't offer this officially. They can sign the account out, limit it or suspend it, and Kanvo can't prevent that. To reach your inbox, mes…
History
A business connection brings in new messages from the moment it is connected; a personal account also brings the last few messages of each chat. Older history stays where it was.
What the agent does with a WhatsApp chat
It reads the WhatsApp thread and writes the answer in your voice. You send it, change it or ignore it.
Drafts the reply
It reads the WhatsApp thread and writes the answer in your voice. You send it, change it or ignore it.
Answers questions about it
Ask what someone meant, what was agreed or what is still open, right beside the message.
Follows up
It notices who is waiting for you and what they asked, and offers the follow-up when nobody has replied.
Questions people ask
How Kanvo compares with WhatsApp itself is on Kanvo vs WhatsApp. Kanvo also connects Instagram, Facebook Messenger, Telegram, Slack, Discord, Microsoft Teams, Google Chat, Signal and LinkedIn. Every app is on Integrations.