WhatsApp in Kanvo: Your Business Number or Your Own Account, and What Each Costs

There are two ways to bring WhatsApp into Kanvo. A WhatsApp Business number uses Meta's official route and its 24-hour rule. Your own account connects like a linked device and brings your groups, at the price of WhatsApp's end-to-end encryption. Here is how to choose.

Way one: a WhatsApp Business number

This is Meta's official route for businesses, and it connects through MultiverseAI, a Meta-approved partner, while Kanvo's own Meta app waits on Meta's review.

Way two: your own WhatsApp account

Kanvo can also sign in as you, the way WhatsApp Web or a desktop app does. You scan a QR code with WhatsApp on your phone (Linked devices) or enter a pairing code, and your chats, including groups, arrive in Kanvo. The last few messages of each chat come with them. Replies go out from your own number, as you.

Both at once

You can connect a Business number and your own account side by side. Each conversation shows which one it came through, and a reply goes back the same way, so a customer on the business line never gets an answer from your personal number by accident.

What Kanvo adds

One inbox. WhatsApp sits beside Instagram, Slack, Kanvo's own conversations and the rest, with a filter for WhatsApp alone.One contact. The client who writes on WhatsApp and Slack can be saved as one person. How that works.Drafted replies. The agent reads the conversation and has an answer drafted in your voice for yo…

Choosing

Need groups, or your own number? Your own account.Answering customers on a business line, by the official route? Business number.Both? Connect both.

Kanvo Team

Writes here about what Kanvo is building and why — the send path, the evidence it leaves, and the decisions behind both.

WhatsApp, Instagram, Messenger, Slack, Discord, Telegram, Teams, Google Chat, Signal, LinkedIn, X and more can land in one Kanvo inbox. There are two very different ways in, and each has limits we would rather you read before you connect anything.

Every Messaging App in One Inbox: What Kanvo Connects, How, and What It Can't Do

Instagram DMs and Facebook Messenger in Kanvo: Professional Accounts, Page Inboxes and Your Own Chats

Instagram DMs and Messenger are where many small businesses get their first message from a customer, and the easiest place to miss one. Here is how both connect to Kanvo, what each route carries, and the 24-hour rule that comes with Meta's official one.

Slack, Discord, Microsoft Teams and Google Chat in One Inbox: Bots, Workspaces and Your Own DMs

Work talks in four different apps, and you check all of them. Kanvo brings Slack, Discord, Microsoft Teams and Google Chat into one inbox. Here is what a bot connection carries, what it doesn't, and when to connect your own Slack or Discord account instead.

Enjoyed this article?

Subscribe to our newsletter for more insights and updates.